EAPA Lone Star

Schwartz Rounds as a Means of Promoting Employee Resilience

  • 18 Jul 2018
  • 11:30 AM - 1:00 PM
  • Recovery Resource Council 2700 Airport Freeway (Hwy 121) Fort Worth, Texas 76111


  • Pay at Door (First Time Free)

Registration is closed


Presentation Topic “Schwartz Rounds as a Means of Promoting Employee Resilience”

The stresses of today’s healthcare system threaten the delivery of compassionate care. Financial pressures and administrative demands mean less time with patients and a focus on diagnosis and treatment rather than the impact an illness can have on the patient and family. Many caregivers today are anxious, frustrated and under pressure – with no structured outlet for expressing their feelings and little preparation for the difficult communication issues that are an inevitable part of patient care.

The Schwartz Rounds model strengthens the caregiver-patient relationship and reminds caregivers why they entered the healthcare profession.

This program will focus on the following Learning Objectives:

·         Examine the functional status of healthcare institutions and the psychological status of those serving in healthcare occupations

·         Define the adverse outcomes of compassion fatigue, secondary trauma, and burnout as they relate to healthcare

·         Identify the drivers of change to these adverse outcomes

·         Elucidate the value of Schwartz Rounds its relationship to employee resilience

·         Explore the application of these resources to non-healthcare organizations

About the Speakers

Jeff Christie, LCSW, CEAP

Jeff Christie is a licensed clinical social worker and certified employee assistance professional, who has spent over 30 years understanding human behavior, with a specialization in the significance of the interplay between psychological health and the workplace.

Jeff’s experience includes the management of the employee assistance programs of energy-sector Fortune 500 companies as well as large healthcare delivery systems.  He received his Master of Social Work degree from the University of Pittsburgh in 1981, with a focus in industrial social work.   For the past 34 years he has worked in the fields of family therapy, chemical dependency treatment and employee assistance programs.

Jeff has also served as an educator, presenting numerous workshops on the subjects of worklife balance, employee assistance programs, recovery from trauma/loss, and EAP ethics.  His interest in ethics has led to published articles on EAP and workplace ethics and his role as a primary author of the book, Ethical Dilemmas in Workplace Counseling: A Casebook.

His belief in professional education also includes 19 years of providing EAP field placements to graduate students from the University of Houston Graduate College of Social Work and the University of Houston Clear Lake Graduate School Of Psychology.

In 2007, Jeff served on the EAP task force of the National Business Group on Health, a collaboration that resulted in the publication of An Employer’s Guide to Employee Assistance Programs.

In October 2008, Jeff was elected as president of the Employee Assistance Roundtable, an organization of internally managed employee assistance programs of Fortune 500 companies.  In October 2010, he was selected as president of the Employee Assistance Professionals Association, the largest of the EAP professional associations. 

Presently, Jeff continues to build an internal EAP at JPS Health Network, a large healthcare delivery system, tailored to the specific needs and challenges of its diverse workforce

Jackie Todd, LPC, NCC, CEAP, Consultant

Jackie Todd is a Certified Employee Assistance Professional and Consultant with the JPS Health Network Employee Assistance Program.

As a Licensed Professional Counselor and CEAP, Jackie is a passionate, goal-oriented counselor who walks the healing journey with clients. She believes in a wellness/holistic approach when working with people and she believes that our feelings and behaviors are strongly affected by our thoughts.

As a Certified Gallup Strengths Coach, and Crossfitter, Jackie also enjoys coaching individuals and teams to assist them in gaining insight and awareness into themselves and others through Gallup StrengthsFinder.

An alumni of the University of Mary-Harden Baylor, Jackie achieved the Dean’s List and Provost Honor Roll. While obtaining her Masters at the University of North Texas, Jackie was an active member of Chi Sigma Iota, an international honor society for counseling students and professionals and she achieved Summa Cum Laude.

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